● Private-by-default claim tool

Build the facts. Let AI polish the wording.

Create the complete letter locally, then optionally send only redacted incident facts for AI-assisted wording. Names, references, journey details and amounts stay in the fixed template.

Reviewed 1 September 2026

Live claim preview

Ready to send.

6 required fields left

Optional AI assistance

Polish the wording. Lock the facts.

Standard draft

AI rewrites only the incident summary and request paragraph. Your identity, references, journey, dates, evidence and amounts stay in BagBack’s fixed letter template.

BagBack does not store the claim text. The request uses OpenAI’s API with response storage disabled, but API abuse-monitoring logs may be retained under OpenAI’s data policy. Read the OpenAI API data controls ↗

Complete the required fields before using AI polish.

[today's date]

To: [airline] Baggage Claims Team
Subject: Delayed baggage claim — PIR [PIR reference]

Dear Baggage Claims Team,

I am writing to make a formal written claim concerning my checked baggage on the journey below.

Passenger: [passenger name]
Email: [email address]
Booking reference: [booking reference]
Flight: [flight number]
Route: [departure airport to arrival airport]
Travel date: [add date]
PIR / baggage report: [PIR reference]
Reported to the airline or handler: [add date]

My checked baggage remains delayed. I will update the claim if it is returned or if further reasonable essential expenses arise.

Amount claimed
- No separate expenses entered
Expense subtotal: £0.00
Total claim: £0.00

I enclose copies of the relevant evidence, including PIR, bag-tag receipt, boarding pass or itinerary, dated itemised receipts, baggage delivery confirmation.

Please reimburse the proven amount shown above and confirm receipt of this claim in writing. If you require anything further, please tell me exactly what document or information is missing.

I understand that any payment depends on the evidence and the rules applying to this journey. I have kept the originals of the documents supplied.

Yours faithfully,

[passenger name]

This tool creates a draft; it does not submit the claim or provide legal advice. Whether you use standard or AI-polished wording, check every detail, attach copies of your evidence and use the operating airline’s official claim channel.

Send it correctly

The PIR starts the record. The letter makes the claim.

A PIR alone does not guarantee reimbursement. Send the written claim through the operating airline’s official channel and keep proof of submission.

Check the deadline

Damage complaints generally need writing within seven days of receiving the bag. Delay complaints generally need writing within 21 days after the bag is returned.

Attach copies

Include the PIR, bag tag, itinerary, itemised receipts and the evidence relevant to delay, loss or damage. Keep the originals.

Use the airline route

Copy the letter into the airline’s form or email and upload the evidence. Save the confirmation page, reference and date sent.

General information, not legal advice. The rules applying to a claim depend on the journey, carrier and jurisdiction.

Build the facts. Let AI polish the wording.

Build the claim.

The PIR starts the record. The letter makes the claim.

Check the deadline

Attach copies

Use the airline route

Check the report and airline route.

The 21-day baggage rule

Baggage claim planner

What is a PIR number?

Find your file reference

Delayed baggage

Lost baggage

Baggage compensation

Airline baggage guides