Report before leaving
Get the PIR, check your contact and delivery details, and keep the bag-tag receipt.
● Passenger recovery after travel disruption
Something went wrong.
Here is what to do next.
One calm workspace for baggage problems, flight disruption, rejected claims, deadlines, evidence and letters.
Free to useOfficial sourcesPrivate on this device
Step 01 Passenger triage
Choose what happened.
We’ll show only the deadline, evidence and tool relevant to this situation.
Independent guidance · No sign-up · Your details stay on your device
7 daysdamage complaint
21 daysdelay complaint
1,519 SDRbaggage ceiling
£220–£520UK flight bands
Your recovery plan
Protect the tracing file and the expense claim.
A PIR starts the baggage search. It may not be the separate written claim for reasonable essentials.
Watch the clockWrite about delay losses within 21 days after the bag is returned.
Track through the airline
Use its official portal. BagBack cannot see or change live baggage records.
Buy proportionately
Keep itemised receipts for essentials genuinely needed while away from home.
Claim separately
Submit the airline’s written expense form and save the confirmation.
Gather now✓ PIR / file reference✓ Bag tag and boarding pass✓ Itemised receipts✓ Delivery time and airline updates
Your next actionTrack through your airlineUse the airline’s live portal first; then return here for the deadline and claim.→Your relevant tools
Only what this situation needs.
Results are deliberately conservative and keep baggage liability separate from flight compensation.
Montreal Convention timing
Baggage claim deadline calculator
An airport PIR may not be the separate written claim.
Optional detailShow evidence checklist and legal background＋
Do not mix the rules
One trip can create two different claims.
Baggage liability
Loss, damage or delay of baggage under the Montreal Convention where it applies. The 1,519 SDR limit is a combined ceiling per passenger, subject to proof.
Open the UN treaty record ↗Flight disruption
Fixed compensation for qualifying covered flight delay or cancellation. Route, arrival delay, notice and extraordinary circumstances matter.
Read CAA flight guidance ↗Your evidence file
Make the claim easy to verify.
Tap what you have saved. This checklist stays on your device and does not upload documents.
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Detailed help for this situation.
General information, not legal advice. Route, carrier, evidence and local law can change the result. Calculators are a conservative first pass, not a binding eligibility or payment decision.