A PIR is not always the claim.
Keep the baggage report, then submit the separate written reimbursement, loss or damage claim.
● Independent baggage help
Delayed, lost or damaged baggage?
Start here Your next step
Start with what happened.
Choose the problem. Get the next action and the evidence to keep.
Free guidance · No account needed · Official airline links
Flight disrupted too? Use the separate flight path →BagBack helps you report the problem, follow the airline’s tracing file and prepare a claim. We cannot see your live baggage record or promise a payout.
Free to useOfficial sourcesOn-device case
Three useful actions
Move the case forward.
BagBack organises the process. The airline or its handler controls the live baggage record and decides the claim.
01
Track through the airline
Find the correct official portal and understand the PIR status safely.
Track my bag →02Keep my case organised
Save the confirmed status, evidence, expenses and follow-ups in this browser.
Open my case →03Write the claim locally
Turn journey facts, expenses and evidence into a letter that stays on this device.
Create my letter →Avoid the common traps
Three distinctions that protect a claim.
Seven and 21 days mean different things.
Damage and delay complaints have different written timing rules. Check the date that starts your clock.
Baggage and flight claims are separate.
Montreal Convention baggage liability is not the same as UK261 or EU261 fixed flight compensation.
Flight disruption — a clear second path
Flight and bag both went wrong?
Use separate guidance for delayed or cancelled flights, missed connections and denied boarding. If both flight and bag went wrong, BagBack shows how to pursue each claim without mixing the rules or duplicating expenses.
Practical guides
Find the answer behind your next step.
Understand a WorldTracer status, find your PIR reference, check tracker sharing or prepare the right claim.
Passenger guides and toolsDetailed help for delay, loss, damage, claims and airline processes.＋
Passenger recovery toolkitGuided help, calculators, letters and escalation after baggage or flight disruption.→Delayed baggage Case CompanionPrivately save next actions, evidence, expenses and airline contacts on your device.→Track delayed baggageUse your airline's official portal, understand each status and know when to follow up.→Delayed baggageReport the delay, track the bag and keep essential-purchase receipts.→Lost baggagePrepare an inventory and claim for a bag that has not been returned.→Damaged baggagePhotograph damage, report it promptly and protect your claim.→Baggage compensationUnderstand evidence, deadlines and the 1,519 SDR liability ceiling.→Claim letter generatorTurn your PIR, journey dates and expenses into a ready-to-send claim.→WorldTracer guide hubUnderstand PIR files, WorldTracer matching and airline-specific tracking portals.→Airline baggage guidesGo straight to official reporting and claim instructions by airline.→UK airport baggage guidesFind current listed airlines and official information for the 42 airports in the CAA's 2025 scheduled-passenger dataset.→
PIR and baggage trackingUnderstand the reference, tracing system and official airline portals.＋
What is a PIR number?Learn what a Property Irregularity Report records and why its reference matters.→How does WorldTracer work?See how baggage reports and found-bag records can be compared and matched.→Track baggage with WorldTracerFind the correct airline portal and use your surname and file reference safely.→Baggage irregularity reportUnderstand what the report proves, what to check and what it does not replace.→Find your file referenceKnow where to look, what common references resemble and which number is different.→
Claims, deadlines and evidenceLegal thresholds, practical planning and sourced passenger guidance.＋
Google Find Hub and delayed baggageShare a compatible Android tracker link with a participating airline while keeping the PIR and claim separate.→AirTag and Find Hub airline compatibilityCheck public acceptance evidence and cautious unknown states airline by airline.→The 21-day baggage ruleUnderstand what changes on day 21, what does not happen automatically and how to build the lost-bag claim.→Bag arrived after your holidayWork out which necessary expenses may belong in the claim and when the written deadline starts.→Why baggage gets delayedFollow the operational chain from acceptance and loading to transfer, arrival and recovery.→AirTag and delayed baggageShare a location safely with a participating airline without confusing a personal tracker with the PIR.→Baggage claim plannerBuild a personalised next-step, evidence and deadline checklist without entering private travel details.→How BagBack checks its guidanceRead the sourcing, review and correction standards behind every BagBack guide.→Lost & delayed baggage statistics 2026Use the latest SITA data with the reporting year, definitions and limitations kept intact.→
How baggage operations workFirst 24 hours, transfers, sortation, matching and airport comparisons.＋
The first 24 hours after a bag is reportedSee what the airline, handler, tracing system and delivery process may be doing after the PIR is created.→Why the airline asks what is inside your bagUnderstand when contents help identify an unlabelled bag and when the question belongs to a value claim.→Why one checked bag arrives and another does notBags checked in together still travel as separate tagged items and can split at several operational points.→Why bags miss connecting flightsFollow the compressed transfer from unloading and sortation to reconciliation and the onward aircraft.→How airport baggage sortation worksFollow a checked bag through screening, routing, make-up, loading, transfer and reclaim—and see where exceptions occur.→Which UK airport is best for baggage?Learn why there is no defensible public baggage league table and which journey factors matter more than a headline winner.→
Preparation and luggage gearIndependent guides to trackers, tags, scales, carry-on preparation and smart bags.＋
Carry-on packing checklistKeep medicine, documents, chargers and a first change of clothes accessible if the checked bag is delayed.→AirTag vs SmartTag2 vs TileCompare phone compatibility, finding networks, airline sharing and battery design.→Best luggage trackers for UK travellersChoose by the phone you use and the recovery workflow—not a headline range claim.→Privacy-safe luggage tagsMake your bag contactable without displaying your home address to everyone.→Luggage-scale buying guideCompare digital straps, hooks and mechanical scales for safer pre-flight weighing.→Smart-luggage battery rulesCheck removable power banks, battery ratings and airline requirements before check-in.→
Flight disruption — secondary helpDelayed flights, cancellations, missed connections, denied boarding and UK261/EU261.＋
Delayed flightsCare, final-destination timing, refunds and possible compensation.→Cancelled flightsChoose refund or re-routing and preserve the cancellation evidence.→Missed connectionsSee why one booking and a self-transfer create different rights.→Denied boardingSeparate volunteers, involuntary refusal and reasonable grounds.→UK261 explainedCheck UK route coverage, care and compensation bands.→EU261 explainedCheck EU route coverage and current operative passenger rights.→
Quick answers
Before you act.
Is a PIR the same as a written claim?
Not necessarily. A PIR records the baggage incident and starts tracing. Reimbursement or damage claims usually need a separate written submission through the operating airline’s official channel.
Does BagBack track my suitcase?
No. BagBack cannot view or change airline baggage records. It helps you find the operating airline’s official service and organise the evidence, deadlines and claim.
Does the 1,519 SDR ceiling guarantee that payment?
No. It is generally a maximum baggage-liability ceiling per passenger where the Montreal Convention applies. The passenger still needs to prove the actual loss or reasonable expense.
Are flight delay rights the same as baggage rights?
No. UK261 or EU261 may apply to covered flight disruption. Delayed, lost or damaged baggage is assessed separately, commonly under the Montreal Convention for covered international carriage.