01
Check EU route coverage
EU passenger-rights guidance covers flights within the EU, flights departing the EU regardless of airline, and flights arriving in the EU from outside it when operated by an EU airline. The rules also extend to Iceland, Norway and Switzerland in the way described by official EU guidance.
A non-EU inbound flight operated by a non-EU airline is generally outside EU261, although another national regime may apply.
02
Use the current operational rules
Current Your Europe guidance lists €250, €400 and €600 compensation bands, subject to distance, final-destination delay, cancellation timing, re-routing and extraordinary circumstances. Some long-haul re-routed or delayed outcomes can result in a 50% reduction.
EU institutions approved further passenger-rights changes in 2026. BagBack does not apply a proposal or newly approved change until it is legally in force for the journey and reflected in operative official guidance.
03
Claim from the operating airline
The airline that sold the ticket may not be the operating carrier. Submit the claim to the operator first, keeping the booking, boarding pass, arrival time, cause correspondence and receipts.
04
Run baggage loss as a different claim
EU261 fixed compensation does not replace a Montreal Convention baggage claim. A passenger may potentially pursue both when both sets of facts qualify, but each requires its own legal test and evidence, without double recovery for the same expense.