01
One reservation can protect the whole journey
For connecting flights on one protected booking, care and possible compensation can be assessed to the final destination. Arrival more than three hours late may qualify where the route is covered and extraordinary circumstances do not excuse fixed compensation.
The airline should re-route a protected journey. Save any replacement boarding passes and the time you finally reached the last airport on the booking.
02
Separate tickets are a self-transfer
When flights are separate bookings, UK261 and EU261 normally assess each flight independently. The first airline does not generally have a statutory duty to carry you on a separately purchased onward flight, even when its delay caused the miss.
Travel insurance or a specialist self-transfer guarantee may help, but those are contractual products rather than automatic UK261 or EU261 rights.
03
The operating carrier still matters
Coverage depends on where the protected journey began or ended and which airline operated the relevant service. Marketing airline, booking agent and operating airline can be different. Direct the claim to the operating carrier first.
04
Check the bag's destination separately
A bag may be re-routed automatically, held at the connection point or sent to the original destination. Ask the airline to confirm the bag-tag route. If it does not arrive, make a PIR and preserve the bag tag.
BagBack cannot access a live baggage or rebooking record.