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Step 1: find the airline's official tracking route
Open the link in the PIR receipt, confirmation email or airline app. If you no longer have it, start from the airline's own website and look for delayed, missing or mishandled baggage. Some airlines call the service 'manage baggage report', 'check baggage status' or 'track delayed baggage'.
A WorldTracer-powered page may carry airline or handler branding. That does not make an unrelated WorldTracer page interchangeable with it.
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Step 2: enter the file reference and name exactly
Use the PIR or file reference, not the booking code or baggage-tag number unless the form specifically requests those. Enter the surname as it appears on the report. Check for letters confused with digits and remove spaces only if the form instructs you to.
Treat the combination of reference and surname as private case information. Do not post screenshots containing them on public forums or social media.
03
Step 3: review the record, not just the headline status
- Confirm phone, email and delivery address are current.
- Check that every relevant flight and bag-tag number is recorded.
- Review bag type, colour, brand, size and distinctive features.
- Add contents details only when the responsible service requests them.
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Step 4: contact the file owner if something is wrong
Use the number, email or help route shown on the report or the airline's official baggage page. Quote the exact file reference and explain the correction needed. BagBack cannot retrieve the record or pass an update to an airline, airport, handler or courier.
If the page rejects a reference, check the issue date and characters first. The airline can confirm whether the file is held in another system or whether a different portal is required.
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Step 5: preserve the separate claim deadline
Continue saving reasonable essential-purchase receipts while the bag is delayed. A tracking update does not submit those costs. Follow the airline's written reimbursement process, and keep proof of when the claim was sent.