01
The report gives the baggage problem a case record
The airline, airport baggage agent or ground handler records the journey and the type of problem. For a delayed bag, the record supports tracing and return. For damage or missing contents, it provides contemporaneous evidence that the problem was reported.
Airlines may create the record at an arrivals desk or through an approved self-service form. Reporting windows and eligible airports differ, so follow the operating airline's current instructions immediately.
02
A useful report contains specific, checkable facts
- Passenger and contact details, including the delivery address.
- Flight date, route and operating airline.
- Bag-tag number and number of checked items affected.
- Bag type, colour, brand, size and distinguishing marks.
- For damage, a description of the condition and photographs where accepted.
03
The report reference is not the same as the bag tag
The file reference identifies the irregularity report. The baggage tag identifies the checked item accepted for carriage. The booking reference identifies the reservation. Keep all three because the airline may use them for different parts of tracing and claiming.
04
A report is evidence, not automatic compensation
The UK Civil Aviation Authority tells passengers to report baggage problems at the airport and keep the PIR, then contact the airline in writing within the applicable deadline. Creating the report therefore does not guarantee acceptance or payment of a claim.
For delay, keep itemised receipts for necessary purchases. For damage, keep photographs and repair evidence. For loss, prepare an item-by-item inventory with age and proof of value.
05
A mishandled checked bag is not airport lost property
If an item was left in the terminal, at security or on the aircraft, the airline or airport may direct you to a separate lost-property service. A PIR is primarily for checked baggage that was accepted for carriage and then delayed, damaged or lost.
BagBack can explain these routes but cannot create a report or view an existing airline record.