01
Choose the WorldTracer help you need
Start with the PIR guide if you are unsure which number is which. Use the file-reference guide if the portal rejects your details, the how-it-works guide for the matching process, or the tracking guide for a step-by-step passenger workflow.
There is no universal passenger portal for every airline. BagBack cannot access WorldTracer, airline or handler records; always follow the official service chosen by the organisation that created your report.
02
The PIR and bag tag have different jobs
The Property Irregularity Report creates a file for the mishandled bag. Its reference commonly combines an airport code, airline code and five digits. The exact format can vary, so copy the reference exactly as the airline provides it.
Your baggage-tag number is the link to the checked bag accepted for the flight. Keep both numbers. One identifies the tracing case; the other identifies the tagged item.
03
WorldTracer compares reports with found bags
SITA describes WorldTracer as a global reporting and tracing solution. Airlines and handlers enter passenger and baggage details using standard descriptive attributes. When a bag is found, its tag, route and physical description can be compared with open reports.
- Tag and routing data can produce a direct match.
- Brand, colour, type and size help when a tag is missing.
- Straps, stickers, scuffs and contents can distinguish similar cases.
- Contact and delivery details tell the handler how to reunite the bag.
04
Tracking scans and tracing are related, not identical
IATA Resolution 753 covers tracking baggage at acceptance, loading, transfer and delivery. Those operational records can help narrow where a bag was last handled. WorldTracer is used after mishandling to manage the report, match bags and support return to the passenger.
Not every operational scan is necessarily shown on the passenger page. Use the airline’s official link rather than searching for a universal public WorldTracer portal.
05
Update useful facts, then preserve the claim separately
Correct an inaccurate bag description or delivery address through the airline’s approved channel. If the airline accepts personal-tracker links, share only the secure temporary link and follow its instructions.
WorldTracer is a tracing tool, not the compensation claim. Keep essential-purchase receipts and submit the airline’s separate written claim within the applicable deadline.