01
Create and keep the Baggage Irregularity Report
Juneyao Airlines says it or its ground service agent should complete a Baggage Irregularity Report with the passenger when checked baggage is delayed, lost or damaged. Keep the report safely because it anchors later enquiries and processing.
02
Use Juneyao’s contact route for the investigation
Juneyao’s public English guidance describes an investigation and result from the airline or ground agent. BagBack did not find a verified public self-service passenger tracker on the reviewed pages, so do not enter personal details into an unofficial tracing site. Use the contact details attached to the report or Juneyao’s official contact page.
03
Submit the written objection promptly
Juneyao publishes a seven-working-day written period for loss or damage and a 21-working-day period for baggage delay after delivery into the passenger’s custody. Those are the airline’s published instructions, not a universal statement for every route or court. Confirm the applicable process immediately and keep proof of submission.
04
Keep temporary purchases necessary and evidenced
Juneyao says it may provide appropriate compensation for temporary daily necessities when checked baggage fails to arrive on the same flight for reasons attributable to the airline. This is not a guaranteed allowance. Keep purchases necessary and proportionate, save itemised receipts and record why each item was needed.
05
Keep the operational file separate from the value claim
The irregularity report and search establish what happened operationally. A later claim should identify the suitcase and contents, explain the loss, and include available evidence of age and value. Do not publish the report reference or passenger details.