01
Use JAL’s international baggage tracer
JAL directs international passengers to its SITA-operated mybag.aero service. Choose Manage an Existing Report and enter the name and file reference from your baggage report. If you do not know the reference, contact the arrival airport.
02
Check which carrier handled the final flight
If another airline operated your codeshare, JAL directs you to that operating carrier. If you connected onto another carrier after JAL and the bag was missing at the final destination, ask the last airline you boarded. JTA-operated flights are excluded from JAL’s international tracer.
03
Report damage promptly and preserve the evidence
For JAL-operated international flights, report damage to airport staff before leaving. If discovered later, JAL says to report it to the arrival airport within seven days of collecting the bag. Its international damage inquiry form excludes JTA flights and does not guarantee compensation.
- Photograph the whole suitcase and the damaged area.
- Keep proof of purchase date and amount, bag tag and travel documents.
- Keep the receipt or confirmation for every report you submit.
04
Do not confuse a search update with a claim decision
JAL describes an extended search and indemnification process. That operational timeline is not a reason to miss an applicable written-complaint deadline or postpone checking your rights. Use the separate delay, loss or damage process for your journey; international guidance is not interchangeable with Japan-domestic rules.