Baggage desk or handler
Report delayed, missing or damaged hold luggage before leaving reclaim where possible. The airport’s official page gives the current airline or handler route.
Open official baggage help ↗● LHR · London
Heathrow Airport baggage help.
Find the right airline route for delayed, lost or damaged checked baggage, plus Heathrow Airport’s official information.
Reviewed 1 September 2026
Official contact routes
Choose the right desk.
Checked baggage is normally handled by the operating airline or its ground handler. Items left in the terminal use the airport’s lost-property service.
Airline contacts
Confirm the operating airline, terminal and current contact details. Use its BagBack guide below for reporting, tracking and claim links.
View official airline information ↗Airport lost property
Use this route for a phone, coat, cabin bag or other item left in the terminal. Do not use it for checked baggage that failed to arrive.
Open airport lost property ↗Airlines and ground handlers can change. These links go to official airport sources; check the current desk or provider before sending documents.
Airline baggage guides
83 airlines currently listed at Heathrow.
Services may be seasonal, codeshare or timetable-dependent. Choose the operating airline shown on your booking or baggage report.
01
Aegean Airlines
Official baggage links included.
Open airline guide →02Aer Lingus
Official baggage links included.
Open airline guide →03Aeromexico
Reporting and evidence checklist.
Open airline guide →04Air Algerie
Reporting and evidence checklist.
Open airline guide →05Air Astana
Reporting and evidence checklist.
Open airline guide →06Air Canada
Official baggage links included.
Open airline guide →07Air China
Reporting and evidence checklist.
Open airline guide →08Air France
Official baggage links included.
Open airline guide →09Air India
Official baggage links included.
Open airline guide →10Air Peace
Reporting and evidence checklist.
Open airline guide →11Air Serbia
Reporting and evidence checklist.
Open airline guide →12Alaska Airlines
Reporting and evidence checklist.
Open airline guide →13American Airlines
Official baggage links included.
Open airline guide →14ANA
Reporting and evidence checklist.
Open airline guide →15Asiana Airlines
Reporting and evidence checklist.
Open airline guide →16Austrian Airlines
Official baggage links included.
Open airline guide →17Avianca
Reporting and evidence checklist.
Open airline guide →18Azerbaijan Airlines
Reporting and evidence checklist.
Open airline guide →19Beijing Capital Airlines
Reporting and evidence checklist.
Open airline guide →20Biman Bangladesh Airlines
Reporting and evidence checklist.
Open airline guide →21British Airways
Official baggage links included.
Open airline guide →22Brussels Airlines
Official baggage links included.
Open airline guide →23Bulgaria Air
Reporting and evidence checklist.
Open airline guide →24Cathay Pacific
Reporting and evidence checklist.
Open airline guide →25China Airlines
Reporting and evidence checklist.
Open airline guide →26China Eastern
Reporting and evidence checklist.
Open airline guide →27China Southern
Reporting and evidence checklist.
Open airline guide →28Croatia Airlines
Reporting and evidence checklist.
Open airline guide →29Delta Air Lines
Reporting and evidence checklist.
Open airline guide →30Egyptair
Reporting and evidence checklist.
Open airline guide →31El Al
Reporting and evidence checklist.
Open airline guide →32Emirates
Official baggage links included.
Open airline guide →33Ethiopian Airlines
Official baggage links included.
Open airline guide →34Etihad Airways
Reporting and evidence checklist.
Open airline guide →35Eurowings
Official baggage links included.
Open airline guide →36EVA Air
Reporting and evidence checklist.
Open airline guide →37Finnair
Reporting and evidence checklist.
Open airline guide →38Gulf Air
Official baggage links included.
Open airline guide →39Hainan Airlines
Reporting and evidence checklist.
Open airline guide →40Iberia
Reporting and evidence checklist.
Open airline guide →41Icelandair
Official baggage links included.
Open airline guide →42IndiGo
Reporting and evidence checklist.
Open airline guide →43ITA Airways
Reporting and evidence checklist.
Open airline guide →44Japan Airlines
Official baggage links included.
Open airline guide →45JetBlue
Reporting and evidence checklist.
Open airline guide →46Kenya Airways
Reporting and evidence checklist.
Open airline guide →47KLM
Official baggage links included.
Open airline guide →48KM Malta Airlines
Reporting and evidence checklist.
Open airline guide →49Korean Air
Reporting and evidence checklist.
Open airline guide →50Kuwait Airways
Reporting and evidence checklist.
Open airline guide →51LATAM Airlines
Reporting and evidence checklist.
Open airline guide →52Loganair
Official baggage links included.
Open airline guide →53LOT Polish Airlines
Reporting and evidence checklist.
Open airline guide →54Lufthansa
Official baggage links included.
Open airline guide →55Lufthansa City Airlines
Reporting and evidence checklist.
Open airline guide →56Malaysia Airlines
Reporting and evidence checklist.
Open airline guide →57MEA
Reporting and evidence checklist.
Open airline guide →58Oman Air
Reporting and evidence checklist.
Open airline guide →59Pakistan International Airlines
Reporting and evidence checklist.
Open airline guide →60Qantas
Reporting and evidence checklist.
Open airline guide →61Qatar Airways
Official baggage links included.
Open airline guide →62Riyadh Air
Reporting and evidence checklist.
Open airline guide →63Royal Air Maroc
Official baggage links included.
Open airline guide →64Royal Brunei Airlines
Reporting and evidence checklist.
Open airline guide →65Royal Jordanian
Official baggage links included.
Open airline guide →66RwandAir
Reporting and evidence checklist.
Open airline guide →67SAS Scandinavian Airlines
Reporting and evidence checklist.
Open airline guide →68Saudia
Reporting and evidence checklist.
Open airline guide →69Shenzhen Airlines
Reporting and evidence checklist.
Open airline guide →70Singapore Airlines
Official baggage links included.
Open airline guide →71SriLankan Airlines
Reporting and evidence checklist.
Open airline guide →72SWISS
Official baggage links included.
Open airline guide →73TAP Air Portugal
Official baggage links included.
Open airline guide →74Thai Airways
Reporting and evidence checklist.
Open airline guide →75Tianjin Airlines
Reporting and evidence checklist.
Open airline guide →76Tunisair
Reporting and evidence checklist.
Open airline guide →77Turkish Airlines
Official baggage links included.
Open airline guide →78United Airlines
Reporting and evidence checklist.
Open airline guide →79Uzbekistan Airways
Reporting and evidence checklist.
Open airline guide →80Vietnam Airlines
Reporting and evidence checklist.
Open airline guide →81Virgin Atlantic
Official baggage links included.
Open airline guide →82Vueling
Official baggage links included.
Open airline guide →83WestJet
Official baggage links included.
Open airline guide →Do this first
Protect the baggage record.
- 1
Report
Tell the operating airline or baggage handler and save the PIR reference.
- 2
Check
Confirm your bag description, route, phone number and delivery address.
- 3
Preserve
Keep baggage tags, boarding passes, receipts and photographs.
- 4
Claim
Use the airline’s separate claim form for expenses, loss or damage.
Common questions
Heathrow baggage help.
Who should I contact about delayed baggage at Heathrow Airport?
Contact the operating airline or the baggage handler shown on your airport report. The airport’s general lost-property service normally handles items left in the terminal, not checked baggage that failed to arrive.
Can the airport pay my baggage expenses or compensation?
A baggage reimbursement claim is normally made to the operating airline. Keep the PIR, bag tag, boarding pass and itemised receipts and follow the airline’s official claim route.
What if my item was left in the terminal?
Use the official Heathrow Airport lost-property link on this page. This is different from an airline checked-baggage report.