01
No report yet? Start with the missing-baggage process
Report at the AIR FRANCE KLM baggage desk before leaving. Online reporting is available within seven days of arrival only for eligible airports; have your baggage receipt ready.
02
Track the report, not your booking
Use the claim number issued after reporting. The airline’s tracker shows the baggage-search request, not approval of reimbursement. BagBack cannot access or amend it.
03
After 72 hours, prepare the contents inventory
If still missing, Air France asks for an inventory through its online baggage-search tool. Record the contents and their values accurately.
04
Keep the essentials claim separate
Keep itemised receipts for necessary toiletries and replacement clothing. Air France states a 21-day reimbursement window after receiving the bag; payment is not automatic.
05
A tracker location is not a collection instruction
Air France accepts an AirTag Share Item Location link through its missing-baggage form with consent. Stop sharing after return. Wait for confirmed collection instructions, even if the map shows the airport.