Baggage desk or handler
Report delayed, missing or damaged hold luggage before leaving reclaim where possible. The airport’s official page gives the current airline or handler route.
Open official baggage help ↗● EDI · Scotland
Find the right airline route for delayed, lost or damaged checked baggage, plus Edinburgh Airport’s official information.
Reviewed 1 September 2026
Official contact routes
Checked baggage is normally handled by the operating airline or its ground handler. Items left in the terminal use the airport’s lost-property service.
Report delayed, missing or damaged hold luggage before leaving reclaim where possible. The airport’s official page gives the current airline or handler route.
Open official baggage help ↗Confirm the operating airline, terminal and current contact details. Use its BagBack guide below for reporting, tracking and claim links.
View official airline information ↗Use this route for a phone, coat, cabin bag or other item left in the terminal. Do not use it for checked baggage that failed to arrive.
Open airport lost property ↗Airlines and ground handlers can change. These links go to official airport sources; check the current desk or provider before sending documents.
Airline baggage guides
Services may be seasonal, codeshare or timetable-dependent. Choose the operating airline shown on your booking or baggage report.
Official baggage links included.
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Open airline guide →Do this first
Tell the operating airline or baggage handler and save the PIR reference.
Confirm your bag description, route, phone number and delivery address.
Keep baggage tags, boarding passes, receipts and photographs.
Use the airline’s separate claim form for expenses, loss or damage.
Common questions
Contact the operating airline or the baggage handler shown on your airport report. The airport’s general lost-property service normally handles items left in the terminal, not checked baggage that failed to arrive.
A baggage reimbursement claim is normally made to the operating airline. Keep the PIR, bag tag, boarding pass and itemised receipts and follow the airline’s official claim route.
Use the official Edinburgh Airport lost-property link on this page. This is different from an airline checked-baggage report.