01
Create the Jet2 baggage report and save the PIR
Report the missing bag to a Jet2 Customer Helper or through the official delayed-baggage service linked by Jet2. The resulting PIR or file reference is the key to managing the tracing record.
Check the passenger surname, route, bag-tag number, delivery address and suitcase description. Keep the PIR, baggage receipt and boarding pass together.
02
Use the official Jet2 tracking service
Jet2 links delayed-baggage passengers to its MyBag service for reporting and tracking. Use the exact file reference and surname from the report and return through Jet2's official baggage page if you are unsure which portal applies.
BagBack cannot access MyBag, WorldTracer or Jet2 systems and cannot confirm a bag's location or status.
03
Keep the tracing file accurate and useful
- Update a changed hotel or delivery address through the approved service.
- Correct the bag colour, type, brand or distinctive features if necessary.
- Quote the PIR exactly in every contact with Jet2 or its handler.
- Share personal-tracker information only through a channel Jet2 accepts.
04
Send the separate Jet2 baggage claim
Jet2 states that the PIR is not itself a claim. Its current guidance asks delayed or lost baggage claims to be made in writing with a copy of the PIR and receipts. For damage, include the PIR, photographs and supporting receipts requested by the airline.
Jet2 publishes its own deadlines on the baggage FAQ. Check the current page immediately and keep proof of submission rather than relying only on a conversation at the airport.
05
Contact Jet2 through the report or official help page
Start with the contact details given on the PIR and the official baggage FAQ. Jet2 currently publishes +44 (0) 113 231 4055 and airport-specific baggage email addresses, including a Liverpool address, on that page; verify the details there before using them.
If the bag is returned, record the delivery date and condition. If Jet2 informs you that it is irretrievably lost, move to an itemised lost-bag claim and include evidence of age and value.